Financial Advice – Disclosure

The information provided in this disclosure document is important

Licence status and conditions

Greenlight Mortgages Limited (FSP728292) holds a licence issued by the Financial Markets Authority (FMA) to provide financial advice.

Nature and scope of the financial advice given

Greenlight Mortgages Limited provides advice to our clients about their Mortgage and lending product requirements. We provide financial advice about lending products from a large range of providers.

ANZ, ASB, Avanti Finance, BNZ, Bluestone, Cressida Capital, Sovereign Home Loans, Westpac, SBS Bank, Co-op Bank, TSB Bank, Resimac, DBR, ASAP Finance, First Mortgage Trust, Southern Cross Finance, Liberty Financial, NZCU – Baywide, Heartland Bank

Any financial advice provided on our behalf will take account only of the information you have given us about your particular needs, financial situation or goals.

Fees, expenses or other amounts payable for our financial advice

Greenlight Mortgages Limited and the financial adviser may receive commissions from the Bank or Lending institution on whose products and services we give advice. If you decide to accept our proposal of lending products and services, the Bank or lending institution will may pay a commission to Greenlight Mortgages Limited and your financial adviser. The amount of the commission is based on the amount of the point percentage of the loan amount.

For arranging loans from banks or lending institutions that do not pay brokerage or commission, Greenlight Mortgages Limited will charge either 1% of the loan amount or a professional fee agreed upon between the client and Greenlight Mortgages Limited. This fee will be disclosed in writing before proceeding.

To ensure that our financial advisers prioritise the client’s interest above their own, we follow an advice process that ensures our recommendations are made based on the client’s goals and circumstances. All our financial advisers undergo annual training about how to manage conflicts of interest. We undertake a compliance audit, and a review of our compliance programme 6 monthly by a reputable compliance consultancy firm.

Internal complaints process

If you have a problem, concern, or complaint about any part of the financial advice you have received from us, you may contact us using any of the following means:

• in writing:
• Complaints Officer
• Greenlight Mortgages Limited
• Postal address PO Box 466, Kumeu 0841
• by telephone: 027 222 444 9
• by email: admin@greenlight.co.nz, vanessa@greenlight.co.nz

When we receive a complaint, we will consider it following our internal complaints process:

• We will consider your complaint and let you know how we intend to resolve it. We may need to contact you to get further information about your complaint.
• We aim to resolve complaints within 10 working days of receiving them. If we can’t, we will contact you within that time to let you know we need more time to consider your complaint.
• We will contact you by phone or email to let you know whether we can resolve your complaint and how we propose to do so.
• If we can’t resolve your complaint, or you aren’t satisfied with the way we propose to do so, you can contact Financial Dispute Resolution Service.

If our internal complaints process does not resolve your complaint to your satisfaction, you can contact our external independent dispute resolution scheme.  This service is free and may help investigate or resolve the complaint.

We are a member of the Financial Dispute Resolution Services approved dispute resolution scheme.  You can contact the Financial Dispute Resolution Service at:

Financial Dispute Resolution Services

Telephone: 0508 337337 (freephone if within New Zealand) or +64 4 910 9952 (if calling        outside New Zealand)

Postal: P O Box 2272, Wellington 6140

Email: enquiries@fdrs.org.nz

Website: http://www.fdrs.org.nz/

Our duties

Greenlight Mortgages Limited and anyone who gives financial advice on our behalf, have duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice. We are required to:

• give priority to your interests by taking all reasonable steps to make sure our advice isn’t materially influenced by our own interests.
• exercise care, diligence, and skill in providing you with advice
• meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure that we have the expertise needed to provide you with advice)
• meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure we treat you as we should and give you suitable advice).

This is only a summary of the duties that we have. More information is available by contacting us, or by visiting the Financial Markets Authority website at https://www.fma.govt.nz.

The Code of Conduct standards can be read here: https://www.fma.govt.nz/assets/assets/code-of-professional-conduct-for-financial-advice-services.pdf.

Contact Details

Greenlight Mortgages Limited (FSP728292) is the Licensed Financial Advice Provider.

You can contact us at:

Greenlight Mortgages Limited, Postal address PO Box 466, Kumeu 0841

by telephone: 027 222 444 9

by email: admin@greenlight.co.nz, vanessa@greenlight.co.nz